If that is not successful audio and WiFi services can be run through the same process. Once that is done try the installation again. For example, if the machine is an HP machine we will want to locate all running services that start with HP and stop them. The best bet will be to start with the hardware manufacturer services. In the services menu, we will need to start disabling services to determine which service is impacting the installation. If that doesn't work you will need to try the following. Once that is complete you can try the install again. The next troubleshooting effort will be to ensure that the system is up to date will all Microsoft updates and patches. If you are still having issues or experiencing a rollback issue (install fails before finishing and then rolls back) then please continue below:ġ. NOTE: If you are still experiencing problems with your reader, please create a ticket here. *Repeat the above steps for installing the appropriate HOTFIX file (either the 32-bit or 64-bit version) Double click on the installer file (.exe) and you're on your way.That is the folder that contains the installer, double click it to open it.The new folder will be created in the specified location and its icon will no longer have a zipper on the folder.In the space titled "Extract to:" specify where you want the extracted files to be saved.Right-click on the folder and either select "Extract All" or 7-Zip -> "Extract Files".If this method didn't work, press the start button and type "activclient7.2".Once open you will see your download (usually at the top of the list).Navigate to the Downloads folder by going to the file explorer (icon looks like a yellow folder).
By default, the file will automatically be saved in the computer's "Downloads" folder.When prompted if you would like to open or save the file, click save.
Please be aware the links provided in your email confirmation receipt can only be clicked three times within 24 hours of purchase before they expire. (to complete the following steps, you will need the email confirmation receipt we sent you) Step-by-step instructions for how to download and install our downloadable software
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